FAQs

Q: Does Dr Matthys treat pediatric patients?
Q: I have an implant. Do I need anything to get through airport security?
Q: What if my cast or splint gets wet?
Q: Do I need a referral to be seen?
Q: What should I bring to my first appointment?
Q: How do I get my medical records to bring or be sent to Matthys Orthopaedic Center?
Q: Where are your offices? Can I get directions?
Q: If I need surgery where will that be done?
Q: How far out is Dr. Matthys booking for a clinic appointment or surgery?
Q: I need my medication refilled, what is the best way to do this?
Q: I had an MRI, CT scan, labwork, bone scan or a test that Dr. Matthys ordered, how do I get results of the test?
Q: I have surgery scheduled, when will I know the time to be there?
Q: Do I need someone to drive me home after outpatient surgery?

Q: Does Dr Matthys treat pediatric patients?

A: Yes, MOC treats a wide variety of pediatric conditions.>

Q: I have an implant. Do I need anything to get through airport security?

A: Not necessarily but MOC can provide you an implant card that states you have a metal implant that may set off a metal detector.

Q: What if my cast or splint gets wet?

A: Please call our office and we'll assist you as needed. When washing, wrap the cast carefully in a plastic bag to insure the water will not penetrate the bag and run onto or into the cast.

Q: Do I need a referral to be seen?

A: No. You can call us directly to make an appointment without a referral from your primary care provider. You may, however, need an insurance referral if you are going out-of-network.

Q: What should I bring to my first appointment?

A: You should bring the following items to your first appointment:

  • Your insurance card(s)
  • Picture ID
  • Lists of medications and/or supplements you are currently taking, and any allergies you have.
  • Completed Patient Registration Form and applicable patient Medical History Form
  • It is also helpful if you can bring recent, pertinent medical information. This might include recent office visits, X-Ray Films, CT's, MRI's or other diagnostic procedures.

Q: How do I get my medical records to bring or be sent to Matthys Orthopaedic Center?

A: Print, fill out and send a Release for Medical Records form to the facility your records are at.

Q: Where are your offices? Can I get directions?

A: Visit our Locations page to see a map of our offices and get personalized driving directions.

Q: If I need surgery where will that be done?

A: Dr Gary Matthys has privileges at many local and regional hospitals, see Hospital Affiliations. The facility depends on your personal preference, insurance benefits, and the type of procedure being preformed.

Q: How far out is Dr. Matthys booking for a clinic appointment or surgery?

A: Patients can call and get a clinic appointment within 7-10 days. Surgery is usually booked at the office visit and is approximately 3-4 weeks from the clinic visit. In the 3-4 between your clinic visit and surgery date, patients will have to complete pre-op history appointment, lab work, and any tests that may be ordered before surgery can be done.

Q: I need my medication refilled, what is the best way to do this?

A: Contact your pharmacy where you had the medication filled and they can help facilitate this process. Pain medication refills will be refilled M-F form 8AM to 5PM. Please plan accordingly. On weekends and after hour prescription refills, may require you to go to an emergency room.

Q: I had an MRI, CT scan, labwork, bone scan or a test that Dr. Matthys ordered, how do I get results of the test?

A: Call Dr. Matthys' office 3-4 days after the test is done. Let the office staff know that you had a test and need the results. Staff will get the report/results to Dr. Matthys to review and he will contact you.

Q: I have surgery scheduled, when will I know the time to be there?

A: Surgical services will call you the day before surgery with a time, instructions, and directions for the day of surgery. If your surgery is on Monday, surgical services will call you the Friday before.

Q: Do I need someone to drive me home after outpatient surgery?

A: If you are having outpatient surgery, you MUST arrange for someone to drive you home. Every patient is given at least some kind of narcotic or sedative before, during, and/or after the operation. It is unsafe for you to drive or take public transportation. If you arrive without arrangements for a ride home, your surgery will have to be rescheduled.